Staff

Our friendly and knowledgeable staff is here to help!
Terry Bresnahan
President
TBresnahan@BresnahanInsurance.com
Who lives under the same roof as you? Married with 3 children
How long have you worked at Bresnahan Insurance Agency, Inc.? I’ve worked at Bresnahan Insurance since graduating from The College of Insurance (Now part of St Johns College) in 1984.
Why do you like working at Bresnahan Insurance? Everything about working at Bresnahan Insurance is a team approach. The people who work here are the most dedicated staff to our customers.
What is the most rewarding part of your job? I like helping people with their insurance needs.
What do you like to do in your spare time? In my spare time I spend most of my time with my family.
Eileen Bresnahan A.A.I, C.I.C.
Vice President
413-536-0536
EBresnahan@BresnahanInsurance.com
Residence: Holyoke
How long have you worked at Bresnahan Insurance Agency, Inc.? My whole life! 30 plus years. I started by filing during high school. Went to college and worked my way up. I have two designations in insurance - Accredited Advisor of Insurance and Certified insurance Counselors.
Why do you like working at Bresnahan Insurance? My dad worked very hard to start the business and I am proud to work here.
What is the most rewarding part of your job? Solving problems that clients might have. Making people happy with our service and coverage.
What do you like to do in your spare time? Read, walk, watch movies, get together with family and friends and go on trips.
Kathleen Casey
Manager/ Secretary Treasurer
413-536-0536
KCasey@BresnahanInsurance.com
Residence: Springfield
Who lives under the same roof as you? Loved ones.
How long have you worked at Bresnahan Insurance Agency, Inc.? 22 yrs
Why do you like working at Bresnahan Insurance? I enjoy helping people with claims’ process, although I am always sorry that they have a claim.
What is the most rewarding part of your job? It is rewarding to have a customer satisfied with the outcome.
What do you like to do in your spare time? After housework, book-keeping and managing I enjoy spending time with family & friends.
Leah P. Gay
Licensed Insurance Broker
LGay@BresnahanInsurance.com
Residence: Hatfield
Who lives under the same roof as you? My husband, George Gay Jr. and my three children George, Nicole and Tyler.
How long have you worked at Bresnahan Insurance Agency, Inc.? 4 years
Why do you like working at Bresnahan Insurance? Working at Bresnahan Insurance is like working with my family. We are all there for each other. When we need help there is always someone to go to.
What is the most rewarding part of your job? When I am able to help a customer with a problem, whether it be writing a policy or just an everyday problem.
What do you like to do in your spare time? Spending time with family. We are a big soccer family and we are either at practices or games. All three of my children play.
Jeannette Fernandez
Licensed Insurance Broker/CSR/Notary Public
413-536-0536
JFernandez@BresnahanInsurance.com
Residence: Springfield
How long have you worked at Bresnahan Insurance Agency, Inc.? 22 years
Why do you like working at Bresnahan Insurance? I enjoy working with people and this is a job that will allow me to do so. I also enjoy working with all my co-workers and boss’s.
What is the most rewarding part of your job? Making sure a homeowners closing goes smoothly on the insurance end: and being bilingual, having the ability to help our Spanish-speaking customers.
What do you like to do in your spare time? I love spending time with my family, and when April comes, watching the Yankees play and win.
Judith Orlen
Commercial Lines Customer Representative
413-536-0536
JOrlen@BresnahanInsurance.com
Residence: Granby
Who lives under the same roof as you? My husband, Gregg Orlen
How long have you worked at Bresnahan Insurance Agency, Inc.? 10 years
Why do you like working at Bresnahan Insurance? Everyone has a cooperative, caring spirit here, as well as a great sense of humor.
What is the most rewarding part of your job? Putting a package together for a customer that saves them money.
What do you like to do in your spare time? In my spare time, I walk my chocolate lab, Callie and work on improving my perennial garden. I also enjoy reading books on scientific discoveries, mysteries and biographies.
Aunt Claire Bresnahan
Retired
CBresnahan@BresnahanInsurance.com
Residence: Holyoke
How long have you worked at Bresnahan Insurance Agency, Inc.? 10 years
Why do you like working at Bresnahan Insurance? Meeting a lot of interesting folks.
What is the most rewarding part of your job? Helping people
What do you like to do in your spare time? Shopping and babysitting my wonderful grandson, Jimmy III.
Cheryl Pranes
Commercial Lines CSR, Notary Public
CPranes@BresnahanInsurance.com
Residence: Easthampton
How long have you worked at Bresnahan Insurance Agency, Inc.? 10 years
Why do you like working at Bresnahan Insurance? I have some great co-workers.
What is the most rewarding part of your job? Helping a customer obtain the insurance coverage they need, especially when they’re in a difficult situation and we’re able to help them.
What do you like to do in your spare time? Read and watch movies.
Melissa Casey
Licensed Insurance Broker/CSR
413-549-1100
MCasey@BresnahanInsurance.com
Residence: Holyoke
Who lives under the same roof as you? My husband Rory and son, Patrick.
How long have you worked at Bresnahan Insurance Agency, Inc.? Almost 10 years
Why do you like working at Bresnahan Insurance? My co-workers are a huge support system in and out of work and I love coming to work knowing that I am part of a fantastic group of people.
What is the most rewarding part of your job? Assuring customers that they are secure in their insurance needs and purchases, and I have assisted them with their most important decisions.
What do you like to do in your spare time? Spend time with family and friends and watching the Boston Red Sox’s play and WIN!!
Roberta Dion
Commercial Lines CSR
413-536-0536
RDion@BresnahanInsurance.com
Residence: Easthampton
Who lives under the same roof as you? My husband Steve.
How long have you worked at Bresnahan Insurance Agency, Inc.? almost 14 years
Why do you like working at Bresnahan Insurance? Great staff.
What is the most rewarding part of your job? Completing a difficult quote.
What do you like to do in your spare time? Walking, visiting my children & grandchildren, traveling.
Shelly Chantre
Insurance Broker/CSR
413-536-0536
SChantre@BresnahanInsurance.com
Residence: South Hadley
Who lives under the same roof as you? My boyfriend and my two children.
How long have you worked at Bresnahan Insurance Agency, Inc.? It is going on 25 years May/2016.
Why do you like working at Bresnahan Insurance? I love my co-workers. I can depend on them at any given time. Great teamwork! It is a professional environment, but we have fun too.
What is the most rewarding part of your job? I enjoy the stages of meeting the client, building a relationship with them, and giving them the end result they want-great coverage for a great price.
What do you like to do in your spare time? Spend time with my boyfriend and our kids and our families. I also enjoy watching my favorite TV shows.
Deb Sullivan
Licensed Insurance Broker / Notary Public
413-549-1100
DSullivan@BresnahanInsurance.com
I started my insurance career in 1984 as a records clerk and worked my way to the rating department, working on commercial accounts. After 13 years at The St. Paul/Travelers, I went to work for The Hartford in their Specialty Department.
As a Licensed Insurance Broker, there is a greater satisfaction helping the customer with their insurance needs. I thoroughly enjoy working with all our companies and assisting our customers find the best company that meets their needs for the best possible value.
Cassandra Ortiz
Administrative Assistant
413-536-0536
cortiz@bresnahaninsurance.com
Residence: Holyoke
Who lives under the same roof as you? My family and two dogs Moses and Roman.
How long have you worked at Bresnahan Insurance Agency, Inc.? Going on 2 years
Why do you like working at Bresnahan Insurance? The staff is very friendly and caring and the work is fast paced which makes the time just fly.
What is the most rewarding part of your job? It’s very rewarding to me when I help our clients with billing questions or concerns and translating for our Spanish speaking clients.
What do you like to do in your spare time? In my spare time I like to watch movies and spend time with my dogs.